General sales conditions

Details from the seller

Hi there! I am Raúl González Suárez, administrator of “Casa El Nogal”, with CIF 78380888Q, Florida Alta, number 36 – La Orotava, Santa Cruz de Tenerife, Spain and with email contact

Information about services and complementary offer

Through this website we market our rural house and complementary offer. Specifically: Reservation per night, extras, Merchandising and activities and workshops. The specific details of each service being offered will be previously agreed with the client in each case. The particular characteristics of each service or training will be reported in the description of each one.

Intellectual property

All content and publications on this website -articles, posts, pages, texts, images, graphics, infographics, etc.- are subject to copyright and intellectual property, of which I am the owner. In no case will these rights be transferred or assigned without my prior, explicit and written consent.

Price and taxes

They are those marked in each case, expressed in euros (€), they do not include the corresponding IGIC applicable in the Canary Islands (Spain). For the issuance of the corresponding invoices, we will request your tax information via email.


The services will be planned according to the availability of both the client and ours.

Way to pay

Payments will be made through the AvaiBook payment platform (Booking Engine installed on the web), you can check its privacy and payment policy here: They will be made through a credit or debit card. The services will be paid in accordance with the agreement agreed with the client.


Once the payment is confirmed, I will send you the confirmation within 24 hours. The services will be carried out within the period agreed with the client before the order

Returns and cancellation policy

The money of a reservation will not be refunded if there is not a minimum cancellation notice of 14 days in advance of said reservation. Nor is the money returned if the guest does not appear on the day of the reservation. Cancellation with refund of the amount is allowed if it is done 14 days before the reservation.

Data Protection

The data that we will request will be those essential for the performance of the services. We also inform you that your data will be added to a mailing list, in order to be able to send you information and promotions of your interest, by virtue of the services or training that you have acquired. If you do not want to receive this information and you want me to delete your data, you just have to send us an email with the concept “Cancellation of data” to In addition, I confirm that at all times I comply with current regulations on protection of data (Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulations for the development of the Organic Law and other current regulations). For more information about data processing and the privacy policy of this site, you can read our privacy policy.


The reproduction, dissemination, sale, distribution or commercial use of the contents or merchandising, either in whole or in part, without prior authorization from the owner is prohibited.

Cookies policy

This website uses third-party cookies with analytical functions. You can read our cookie policy in Legal Notice.

Modification of the conditions of sale

These conditions may be modified at any time, taking into account legal changes or the evolution of this website and the services offered on it. In this case, users will be informed of said modifications.

Acceptance of the conditions of sale

The contracting of any service offered on this website implies knowledge and acceptance of the legal conditions – conditions of sale and legal notice – of this website.

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